Complaint Resolution Process

If you have a dispute with Down East Credit Union regarding your deposit or share account, you may contact us at (207) 427-3333 or toll-free at (800) 427-1223 and attempt to resolve the problem directly. If we fail to resolve the problem, communicate the problem and the resolution you are seeking to:

Maine Bureau of Financial Institutions
Consumer Outreach Program
36 State House Station
Augusta, ME 04333-0036

To file a complaint electronically, you may contact the Maine Bureau of Financial Institutions at
www.maine.gov/pfr/financialinstitutions/complaint.htm.

The Maine Bureau of Financial Institutions will acknowledge receipt of your complaint promptly and investigate your claim. You will be informed of the results of the investigation.

Down East Credit Union is a Maine Credit Union
Serving Washington, Waldo, Hancock, Penobscot, Lincoln, Kennebec, Sagadahoc, and Knox Counties,
and the towns of Brunswick and Harpswell in Cumberland County.

Branch offices are located in Baileyville, Machias, Belfast, Unity, Bangor, Calais, Richmond, and Bowdoinham.

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Member National Credit Union Association. Equal Housing Lender.