Downeast Credit Union is a member-owned financial cooperative created in 1941 for the purpose of providing additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose to continually improve the financial well-being of all members collectively – not just a few stockholders. Our credit union promotes a “People helping People” philosophy and culture; a culture where we serve people, not profit.

We are searching for a Temporary Member Service Representative for our Machias Branch location from April – August 2025. The chosen candidate will become an advocate for our membership and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy.

Position Purpose:

• Temporarily serve as a liaison between the members and the credit union.
• Provide account information by phone or in person, as well as information on the full range of credit union products and services.
• Resolve issues and professionally handle the members’ daily needs.
• Provide a variety of transactional services to members.

Job Responsibilities:

• Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person and by-telephone general and specific service-related information concerning credit union services or policies, including types of available accounts, interest and dividend rates, payroll deduction options and other related services and fees associated with transactions.
• Respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service, and information.
• Respond to members’ requests, problems, and complaints, and | or direct them to the appropriate person for specific information and assistance.
• Performs routine member transactions including deposits, withdrawals, cash advances, loan payments, CD transactions, transfers, check cashing, and Visa payments.
• Promote credit union products and services based on members’ needs.
• Process member mail | night drop transactions.
• Research accounts for deposit, withdrawal, and loan payment discrepancies.
• Assist members in balancing their accounts.
• Assist members with automatic transfers and scheduling of payments.
• Represents the Credit Union in a courteous and professional manner.
• Provide members with the forms necessary to transact business with the credit union.
• Verifies transactions and monitors deposit amounts and examines documents for endorsement and negotiability.
• Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions. Detects and resolves discrepancies promptly.
• Represents and explains credit union services and products to members and assists in meeting their financial needs.
• Assumes responsibility of cross-selling of all credit union products & services to help meet the financial needs of our members.
• Performs specifically assigned side jobs and assist other staff with duties as required.
• Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
• Keeps supervisor informed of area activities and of any significant problems or concerns.
• Ensures that the work area is clean, secure, and well maintained.
• Follow safety and security rules and regulations.
• Maintain a professional and courteous attitude with all people including fellow team members, members, management, board members and outside vendors.
• Maintain knowledge of all State and Federal regulations that are applicable to the transactions performed in the cashier/teller area.
• Protect and respect credit union equipment and supplies.
• Adhere to and uphold all written policies and procedures of the credit union, including BSA/CIP and OFAC monitoring and reporting, security operation and personnel policies.
• Completely fill out CTR’s and SARS when needed.
• Ensure that all credit union members and team members related business is kept in the strictest confidence.
• Treat all credit union members and team members with a positive and cooperative attitude.
• Assist with cleaning of the branch daily.

The preferred requirements are as follows:
• Will provide training and education to the ideal candidate who is a great cultural fit, even though no experience in the financial industry is necessary
• A strong knowledge of the internet and Microsoft Office
• Ability to communicate and cross service CU products
• Possess strong written and verbal communication skills
• Team player who is self-motivated, organized, detail oriented/multi-tasker
• Kind, caring and passionate in helping others
• Actively participating and contributing within your local community
• High-School Diploma, GED or Equivalent Certification

The work schedule for this Temporary MSR position is 40 hours per week from April – August 2025 and offers a generous base salary.

Please send your cover letter and resume to:  Human Resources at humanresources@downeastcu.com.  You may also stop by any branch of Downeast Credit Union for an application, or
download an application here.

Equal Opportunity Employer

Position Overview:

The account manager works closely with our clients to provide them with the service they deserve. This team member is a problem solver who thrives on building relationships while providing personalized insurance solutions for our clients.

Duties and Responsibilities:

• Take inbound calls from potential clients to gather initial information for quoting of new business.
• Quote new business, close deals and follow up accordingly.
• Process requested changes to policies with carriers.
• Perform account reviews with existing clients and recommend improvements to their current policies.
• Remarket renewals as necessary.
• Handle billing issues and process claims as they arise.
• Follow up on requests from insurance carriers.
• Perform clerical functions including: answering agency phone calls, processing ID Cards, Binders, Evidence of Property, Certificate of Insurance, Cancellations, assisting in processing client payments, and other duties as assigned.
• Document all necessary information in the agency management system and processes activities in an efficient and timely manner.
• Continually develop strong knowledge of insurance coverages and carrier appetites.
• Maintain a positive and professional relationship with clients, fellow team members, and insurance company representatives.

Opportunities for Professional & Personal Development:

• Employer paid Designation Programs
• Employer paid CE courses
• Employer paid insurance licensing courses
• Volunteering in local communities

Requirements:

• 3-5 Years’ experience in the insurance industry
• Knowledge of Applied Epic is preferred
• A strong knowledge of Microsoft Office
• Ability to communicate and cross sell insurance products
• Demonstrate strong written and verbal communication skills
• Team player who is self-motivated, organized, detail oriented
• Kind, caring and passionate in helping others
• Actively participating and contributing within your local community
• High-School Diploma, GED or Equivalent Certification
• Maine State Property & Casualty Insurance License

Why Choose Downeast Insurance:

We are a local insurance agency with strong ties to our communities and we believe in the People Helping People philosophy.

We are a wholly owned CUSO (Credit Union Service Organization) of Downeast Credit Union. DECU is a member-owned financial cooperative created in 1941 for the purpose of providing additional value and financial options to its membership. We partner with our members and tailor our products and services to meet their specific individual needs. Our credit union is much different than a bank, with our sole purpose to continually improve the financial well-being of all members.

If you are a person who is interested in growing professionally, working for one of the Best Places to Work in Maine, and love helping people, then you may be an ideal candidate to belong to our caring and compassionate organization. We are looking for a licensed insurance agent to join our team. The chosen candidate will become an advocate for our clients and will assist our team in accomplishing all objectives associated with the “People helping People” philosophy. This position will be housed in one of our credit union branches.

This full-time position offers a generous base salary, benefits available upon date of hire are an 80% employer-paid medical plan, 100% employer-paid dental and life insurance plans, a 401k retirement program where the employer provides a 5% match, an average of twelve-paid holidays, up-to five weeks paid vacation per year, and educational opportunities.

Please send your application, cover letter and resume to:  Stacy Johansen, Downeast Credit Union & Insurance, PO Box 115 Richmond, ME 04357 or email humanresources@downeastcu.com. Applications can be accessed on our website, www.downeastcu.com/careers.

You may also stop by any branch of Downeast Credit Union for an application.

Equal Opportunity Employer