Success is a Series of Small Wins

by Jenny McInnis, CCUFC, Loan Officer

One of the best parts of my job is the opportunity to surprise and delight our members!

A couple of weeks ago, I received a call from Michelle in Brunswick who was seeking a Personal Loan. After having a conversation with her, it was obvious that her 2004 Cadillac CTS was a money-pit and was on its last leg. Michelle had put $1,800 a couple weeks prior for a new throttle, pedal, ABS system, and more. After these repairs, it still leaked coolant, oil, and transmission fluid. She said she would go through about 4 quarts of oil every couple of days. A week after the repairs, she had to put in another $300 into her can to put new calipers, rotors and pads in it.

Like many of us, Michelle was caught in a costly situation of repair after repair on her car.

Rather than fund a Personal Loan for Michelle to continue this repair cycle, I suggested we do more to solve the problem and get her into a reliable vehicle.

Michelle never thought she’d qualify for a car loan, so she hadn’t asked.

After helping Michelle shop for a new car, we found a 2012 Nissan Altima that she loved!  We were able to protect it with GAP (Guaranteed Asset Protection) and a top-of-the-line Vehicle Service Contract. She was over the moon about getting into this vehicle and getting into something that is dependable!  Michelle frequently drives her family and grandkids around too (see them in the photo?), so being safe on the road was really important.

Not only was Downeast able to get her into a newer vehicle, but after having a conversation about her insurance, she thought her payments were so low that there was no way Downeast Insurance could beat it. After sending her referral to DEI, we surprised her once again with being able to provide her with a much lower premium!

Michelle was so grateful that we took the time to help her out of a bad situation.  She left Downeast feeling pride in having a safe, reliable ride, fully protected against future auto repair costs, and even saved money on her car insurance.

To me, the most successful part of the story was hearing Michelle say she “couldn’t be happier and will be recommending Downeast to anyone and everyone she knows!”

Call me, Jenny McInnis, at 373-1674 or email jmcinnis@downeastcu.com to see how I can help bring financial success to your life.